RETURN AND REFUND POLICY
RETURNS & REFUNDS POLICY
Thank you for shopping with Mamazee, We hope you and your little one love your purchase. If for any reason you are not completely satisfied, please review our policy below.
1. Return Eligibility
You have the right to cancel your order within 14 days of receiving your items.
To exercise this right, you must notify us within 14 days of delivery.
Once your cancellation has been confirmed, items must be returned within 14 days
To be eligible for a return, items must be:
Unworn
Unwashed
In original condition
Free from stains (including food, milk, or any marks)
Free from damage or alterations
With all original tags attached
Due to hygiene standards, worn items will not be accepted.
Any item that does not meet these conditions will be declined and returned to the customer.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:
Socks
Tights
Hair accessories
Gift cards
Sale or clearance items
Items purchased using a promotional code
These items are not eligible for store credit.
3. How to Start a Return
To request a return, please email us at Hello@mamazeechildrenswear.co.uk within 14 days of receiving your order.
Your email must include:
Full name
Order number
Item(s) you wish to return
Reason for return
Once your request is reviewed and approved, we will provide return instructions.
Returns sent without prior approval will not be accepted.
4. Return Shipping
Customers are responsible for all return shipping costs unless the item received is faulty or incorrect.
We strongly recommend using a tracked shipping service, as we are not responsible for lost or undelivered return parcels.
Original shipping fees are non-refundable.
5. Refunds
Once we receive and inspect your returned item(s), we will process your refund.
Refunds will be issued to the original payment method within 14 days of receiving the returned goods.
Standard delivery charges will be refunded in accordance with applicable regulations.
Express or upgraded shipping fees are non-refundable.
6. Damaged or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with clear photos so we can resolve the issue promptly.