TERMS AND CONDITION
TERMS & CONDITIONS
Mama Zee Children’s Wear
Last Updated: [28th Feburay 2026]
Welcome to Mama Zee Children’s Wear (“we”, “us”, “our”). These Terms and Conditions govern your use of our website and the purchase of products from our online store.
By using our website or placing an order, you agree to these Terms. If you do not agree, please do not use this website.
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1. Business Information
Mama Zee Children’s Wear operates in the United Kingdom.
For contact purposes:
Email: [Hello@mamazeechildrenswear.co.uk]
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2. Eligibility
By placing an order, you confirm that:
• You are at least 18 years old, or
• You are purchasing under the supervision of a parent or legal guardian.
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3. Products
We sell children’s clothing and accessories.
• All product descriptions, prices, and availability are subject to change without notice.
• We make every effort to ensure product descriptions and images are accurate. However, colours may vary depending on screen settings.
• We reserve the right to withdraw any product at any time.
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4. Pricing & Payment
• All prices are listed in GBP (£).
• Prices include VAT where applicable.
• Shipping costs are calculated at checkout.
• Payment must be made in full at the time of purchase via our secure payment providers.
We reserve the right to cancel any order if fraud, unauthorised activity, or pricing errors are suspected.
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5. Order Confirmation
After placing an order, you will receive an email confirming receipt. This does not mean your order has been accepted.
A contract is formed only once your order has been dispatched.
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6. Shipping Policy
Thank you for shopping with Mama Zee Children’s Wear. Below is everything you need to know about our shipping process.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
If we are experiencing a high volume of orders, processing may be delayed slightly. In this case, we will notify you by email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
• Standard Shipping: 5–10 business days
• Express Shipping (if available): 2–5 business days
Please note that delivery times are estimates and may vary due to courier delays, customs processing, or peak periods.
Risk of loss or damage passes to you once the goods are delivered to the address provided at checkout.
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7. Your Right to Cancel (UK 14-Day Cooling-Off Period)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your items.
To exercise this right:
• You must notify us in writing (via email) within 14 days of delivery.
• You then have an additional 14 days to return the goods.
Return Conditions
• Items must be unworn, unwashed, and in original condition.
• All original tags must be attached.
• Items must not show signs of wear or damage.
• For hygiene reasons, certain items (e.g., underwear, hair accessories) may not be eligible for return unless faulty.
Refunds
• Refunds will be processed within 14 days of receiving the returned goods (or proof of return).
• Refunds will be issued to the original payment method.
• Original standard delivery costs will be refunded (as required by UK law).
• You are responsible for return shipping costs unless the item is faulty or incorrect.
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8. Faulty or Incorrect Items
Under the Consumer Rights Act 2015, goods must be:
• As described
• Of satisfactory quality
• Fit for purpose
If your item is faulty, damaged, or incorrect, please contact us within 14 days of delivery. You may be entitled to a full refund or replacement.
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9. Intellectual Property
All content on this website — including logos, designs, text, images, and branding — is the property of Mama Zee Children’s Wear and may not be copied, reproduced, or used without written permission.
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10. Limitation of Liability
Nothing in these Terms excludes or limits liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any rights you have under UK consumer law
To the maximum extent permitted by law, we shall not be liable for indirect or consequential loss.
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11. Privacy
Your personal data is handled in accordance with UK GDPR and our Privacy Policy.
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12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
